Official Documents

Terms and Conditions Use of the petronas99 Platform

Please read these terms and conditions carefully before using the petronas99 platform. By registering or using our services, you agree to be bound by all provisions stated herein.

Updated: 1 June 2026  |  Version 4.1

Core Principles of petronas99 Terms

A summary of the principles underpinning our platform's terms and conditions

One Account Per Person

Each player is only permitted to hold one active account at petronas99. Multiple account registrations by the same individual are strictly prohibited and may result in account suspension.

Data Security Guaranteed

All your personal and financial information is protected by 256-bit SSL encryption. petronas99 does not share your personal data with third parties without your consent, except as set out in the Privacy Policy.

Transparent Bonus Wagering Requirements

Every bonus and promotion offered by petronas99 comes with clear and transparent wagering requirements. All terms are communicated explicitly before you accept any promotional offer.

Adults Only 18+

The petronas99 platform is for players aged 18 and above only. Each player is responsible for ensuring they meet this age requirement before registering and using our services.

Non-Discriminatory Withdrawals

Petronas99 processes withdrawal of winnings fairly in accordance with established policy. No withdrawal is declined without reasonable grounds, and the player concerned will be informed accordingly.

Responsible Gaming Support

Petronas99 provides self-management tools and support for players who need help controlling their gaming activity. Player safety and well-being are always our top priority.

Important: By registering, logging in or using any part of the Petronas99 platform, you are deemed to have read, understood and agreed to be bound by all terms and conditions stated below. If you do not agree with any part of these terms, please discontinue use of the platform.

1

Definitions and Interpretation

In these terms and conditions, the following words and phrases carry the meanings as stated:

  • "Platform" refers to the petronas99.win website and all mobile applications officially released by petronas99.
  • "Player" or "Member" refers to any individual who has registered and holds an active account on the petronas99 platform.
  • "Service" covers all games, betting, promotions, financial transactions, and other functions available on the platform.
  • "Funds" refers to the funds held in a player's account balance at petronas99, including cash deposits and eligible bonuses.
  • "Wagering Requirements" refers to the number of times the total bonus amount must be wagered before a withdrawal is permitted.
  • "KYC" (Know Your Customer) refers to the identity verification process carried out by Petronas99 before processing withdrawals or when security requirements arise.
2

Account Eligibility and Registration

To register and use the petronas99 platform, you must meet the following requirements:

  • At least 18 years of age at the time of registration.
  • Not residing in any jurisdiction that prohibits or restricts online betting activities.
  • Not currently under a self-exclusion period imposed by petronas99 or any other platform.
  • Providing accurate, complete and up-to-date information during registration.
  • Register for yourself only, not on behalf of anyone else.

Petronas99 reserves the right to request document verification at any time to confirm a player's identity through the KYC process. Failure to provide the requested documents within the specified timeframe may result in temporary account suspension or closure until verification is complete.

Each player is only permitted to hold one active account. If petronas99 identifies that a player holds multiple accounts, all such accounts may be suspended and all associated funds and wins may be forfeited without prior notice.

3

Deposits and Payment Methods

Petronas99 accepts deposits through a variety of valid payment methods integrated with our platform, including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and direct bank transfers from major Malaysian banks.

  • All deposits must be made using a payment method registered in the player's own name. Deposits from third-party accounts are not accepted.
  • Minimum and maximum deposit amounts are subject to the limits set for each payment method and may change from time to time.
  • Petronas99 does not charge processing fees for deposits. However, your bank or eWallet provider may apply their own charges.
  • Successful deposits will be credited to your account automatically within seconds to a few minutes, depending on the payment method used.
  • Deposits cannot be reversed once processed. Players are responsible for ensuring the amount entered is correct before confirming the transaction.

Petronas99 reserves the right to request proof of payment for any deposit exceeding a certain limit. This is part of our standard security procedure to protect all players.

4

Withdrawal of Winnings

Withdrawals at petronas99 are processed according to the following policy:

  • Withdrawals can only be made to a bank account or eWallet registered in the player's name that has completed the KYC verification process.
  • Daily minimum and maximum withdrawal limits vary by VIP account level and selected withdrawal method.
  • Withdrawal requests that meet all requirements will be processed within 2 to 24 business hours depending on the chosen method.
  • Petronas99 reserves the right to hold withdrawals until KYC verification is complete for requests exceeding a certain amount.
  • No funds from bonuses that have not met the wagering requirements may be withdrawn.
  • If any suspicious activity or conduct that conflicts with the terms of use is detected, petronas99 reserves the right to hold withdrawals and conduct an investigation.

Players are responsible for ensuring that their bank account or eWallet information submitted is accurate and up to date. petronas99 is not liable for any delays or losses resulting from incorrect information provided by the player.

5

Bonuses, Promotions and Wagering Requirements

Petronas99 offers a variety of bonuses and promotions from time to time. All bonuses are subject to the following conditions:

  • Each promotion has a validity period, wagering requirements, and specific conditions as stated in the respective promotion's terms.
  • Welcome Bonuses and deposit bonuses carry wagering requirements that must be met before withdrawals are permitted. Wagering requirements are clearly stated on each promotion's page.
  • Petronas99 reserves the right to void any bonus if a player is found to have committed fraud, bonus abuse, or multi-account usage.
  • Bonuses are non-transferable and may only be used by the registered account holder.
  • If a player chooses to withdraw before meeting the wagering requirements, Petronas99 reserves the right to cancel the bonus and deduct the bonus value from the withdrawal amount.
  • Games excluded from contributing to wagering requirements will be specifically stated in the terms of each promotion.

Petronas99 is committed to transparency in all promotional offers. If you have any doubts about the terms of a promotion, contact our support team via live chat before accepting the offer.

6

Account Security and Player Responsibilities

Your account security is a shared responsibility. Petronas99 takes comprehensive technical measures to protect the platform, but players also have their own responsibilities:

  • Players are solely responsible for keeping their username and account password confidential. Do not share your login credentials with anyone.
  • Any activity that occurs in your account using the correct login credentials is considered to have been carried out by you, unless you promptly report any misuse.
  • Players must immediately notify petronas99 if they suspect their account has been accessed without authorisation or if their login credentials have been compromised.
  • The use of automation software, bots, or any tools designed to manipulate the platform is prohibited and may result in immediate account closure.
  • Players are responsible for ensuring their account is not accessed by minors or unauthorised individuals.

Petronas99 uses a real-time fraud detection system that automatically identifies suspicious activity patterns. Accounts showing signs of abuse may be temporarily suspended for further investigation.

7

Responsible Gaming

Petronas99 believes that wagering should be an enjoyable form of entertainment and not a source of stress or financial difficulty. Our platform provides a range of tools to help players stay in control:

  • Deposit Limit: Players can set daily, weekly, or monthly deposit limits through the account settings section.
  • Loss Limit: Players can set a maximum loss limit for a specified time period.
  • Session Time Limit: Players can set a session time limit to remind themselves when their set time has elapsed.
  • Temporary Break: Players may choose to take a break from the platform for 24 hours, 7 days, 30 days, or a self-defined period.
  • Self-Exclusion: Players who wish to stop completely may apply for a permanent or time-limited self-exclusion from the petronas99 platform.

If you or someone you know is showing signs of a gambling problem, please visit the Responsible Gaming us to obtain information and available support resources.

8

Account Closure and Suspension

Petronas99 reserves the right to suspend or close a player's account under the following circumstances:

  • Player provided false or misleading information during registration or the KYC process.
  • There is evidence of bonus abuse, fraud, or platform manipulation.
  • Player found to be holding multiple accounts.
  • The player is located in a jurisdiction where the use of online betting platforms is prohibited.
  • Player involved in illegal activities such as money laundering.
  • A player who has applied for self-exclusion attempts to re-register or use the platform again.

In cases of account suspension due to confirmed fraud or misuse, Petronas99 reserves the right to forfeit all funds in that account. In cases of suspension for other reasons, legitimate funds will be returned to the player once the investigation is complete.

Players may also close their own account at any time by contacting the petronas99 customer support team. All valid funds in the account will be returned once all applicable wagering requirements have been met.

9

Complaint and Dispute Resolution

Petronas99 is committed to resolving all complaints and disputes in a fair and transparent manner. Our complaints procedure is as follows:

  • First step — contact the Petronas99 customer support team via live chat and describe your issue in detail. Our team will attempt to resolve the issue within 24 business hours.
  • If you are not satisfied with the resolution provided, you may file a formal complaint by emailing the Petronas99 management team. Formal complaints will be addressed within 5 to 7 business days.
  • For disputes related to game outcomes, the game history recorded in the petronas99 system is the final reference and supersedes any records from other parties.
  • System failures or technical errors that result in irregular game outcomes will be investigated by the Petronas99 technical team and resolved fairly for all parties.

The petronas99 support team is available in English and Bahasa Melayu to assist you 24 hours a day, 7 days a week via live chat on our platform. Don't hesitate to contact us if you have any questions or complaints.

10

Amendment of Terms and Conditions

Petronas99 reserves the right to modify, add, or amend any part of these terms and conditions at any time without prior notice. However, we are committed to notifying players of significant changes through:

  • In-platform notification when the player logs in.
  • Email to the registered email address on the account (for material changes).
  • Update the "Updated" date at the top of this page.

Continued use of the petronas99 platform following any amendment to the terms is deemed acceptance of the amended terms. If you do not agree with the changes made, you have the right to close your account and withdraw all valid funds.

We encourage all players to review this page from time to time to ensure you are always aware of the latest terms and conditions governing use of the Petronas99 platform.

11

Disclaimer and Limitation of Liability

Petronas99 provides its platform "as is" and makes no warranties or representations regarding the outcome of any game or wager. The following is acknowledged and agreed to by players:

  • Wagering involves financial risk. petronas99 is not liable for any financial losses incurred by players as a result of wagering activity.
  • The platform may be unavailable from time to time due to maintenance, technical updates, or circumstances beyond petronas99's control. We are not liable for any losses arising from platform unavailability.
  • Petronas99 is not liable for any losses arising from a player's own error, including providing incorrect account information for a withdrawal.
  • Internet speed and availability are beyond the control of Petronas99. Any connectivity issues on the player's end are not the responsibility of the platform.

Reminder: Only bet with money you can afford to lose. If gambling is starting to affect your finances, relationships or well-being, please seek help immediately through our Responsible Gaming page.

Terms Information
Current Version 4.1
Last Updated 1 June 2026
Total Sections 11 Sections
Language Malay

Have questions about these terms? The petronas99 support team is available 24/7 to answer your queries via live chat on the platform.

Familiar with Our Terms? Join petronas99 Now

By registering, you agree to the terms and conditions above. Join over 50,000 Malaysian players already enjoying a safe and fair gaming experience at Petronas99.

Bahasa Melayu